Testimonials
We at IST pride ourselves on our before-sales AND after-sales service. Our customers are our top priority. We don’t just say they valuable to us, we mean it. It speaks volumes that the majority of our new sales come from recommendations. We consider our support to be “legendary” – both Sally-Anne and Rew have that rare combination of technical ability with customer empathy and a bottomless pit of patience.
Click on this link to read about an example of Collections MOSAiC in use at Adelaide Masonic Centre Museum
Below are just a selection of the feedbacks we receive. Full names and location details have been removed for the sake of privacy.
All of this feedback has been unprompted...
"The day workshops are a perfect balance of engaging and immersive sharing/coaching. There is nothing obvious that I feel I would have benefitted more from. Each workshop is sympathetically tailored to the participants and delivered in an entertaining manner" - SG
I am very happy with your support and would highly recommend it to others. Thank you for dealing with less capable computer users (me) with patience and cheerfulness. - FL
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I found the service provided by ISTechnology staff to be excellent. The preparation of legacy data for transfer was very thorough and in-depth. Responses to queries were quick and very helpful.’ - BH
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I believe my data entering will be grately speeded up & more complete - RG
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All together a very well run seminar. One of the best I have ever attended. - BJ
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Nice to know when we get it we can call. Also that we wn't be considered "silly" with questions. Knowing the person we talk to is invaluable. - BH
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"Hi Sally-Anne
Thank you for the course, it was the best computer course that I have taken in a long time. It was not only so informative, but also enjoyable, which as we know with computers is not always the case."
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"I’d just like to thank you both for the MOSAiC course last week. It really was one of the best courses I’ve been on: full of content, constant learning, professional but also fun. When I got back to work on Sunday I got straight to setting up a Curator password, setting me up with Curator access and others with Staff and we’re all set to go!
Thanks Once again" V...
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Thanks Sally-Anne, I appreciate your help and advice. Your after sales service is commendable, Cheers" S...
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Hi Rew
What a right miracle worker you are! And thank you for the update.
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Hi Sally-Anne, Thanks for that. Rew's help today was great and we feel we have made progress!
Regards, Me...
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It’s fantastic that Rew was able to help xxxx museum, thank you so much. They were absolutely delighted with his assistance and much relieved to get the data back
Ph...
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Just wanted to drop you a quick line to say thanks again for 2 fantastic days of training.
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Again – brilliant training – fantastic presenters (you are quite a team aren’t you?) – great group – nice training venue = successful couple of days.
I look forward to catching up with you both again…..down the track.
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I love learning new computer programmes and your training technique obviously suited my learning style to a “T”. I not only enjoyed the training, but retained a lot more than I thought. M...
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Thank you very much for organising and getting sponsorship for the MOSAiC Course this week.
Of all the courses I have ever done (including many computer courses) this was the best run, the most beneficial, the most informative and the most friendly that I have ever experienced.
Rew and Sally-Anne worked very well as a team. The way the course was presented was logical and flowed well and yet it was presented at a pace to suit participants.
I realise that MOSAiC probably has sufficient content that it could not all be taught in ten days but the three day course gave a terrific insight as to its full potential.
Thank you again, - P...
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your class notes and the manual are both excellent and user friendly........a rare IT feature…. within my not insignificant experience with software documentation your papers are in the top percentile.
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"Thank you very, very much for the information on how we upload the information, and also your offer that we can contact if we have trouble, we really do appreciate this, you are very generous, and we will certainly be recommending your product to other Museums."
I have received the demo CD and been fiddling with it and think it is the best I have tried to date. I have spoken with the President of the xxxx Museum (based in xxxx, Qld) who has said that they use your program there and find it is excellent and that the support has been great so I have one good recommendation to go to the committee with." S...
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Hi Sally-Anne
Thank you so much for your most prompt and friendly help with our problem. Your remedy worked fine and we are busy inputting data again.
cheers R...
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xxxx Historical Society have been using Mosaic software for their cataloguing program for the past 3 years. The program has been very suitable for our needs and we have catalogued over 7000 photos and documents. Back up support has been excellent with any queries answered immediately. We have not had any problems with the program, rather it has been a case of sorting out our processes and refining our knowledge of the capabilities of Mosaic.
Once again I must thank you for your help beyond and over the top. Secretly I was beginning to wonder if we might have to pack up the PC and send it to you in WA. The girls will be happy now and ready to add to the data many new items. IST are a proud Australian Company that stand by their software 24 hours a day. You will not find a better training and after sales service anywhere in the industry. Their products are designed to suit the needs of museums and places with collections that simply are the best. Our experience has been a swift response to a problem beset with difficulties of our own accord but true to good Aussie character, IST Technologies gave sterling support to get us up and active again. It must be said its good to have an Australian voice to talk to and one that is descriptive and patient. The service is beyond imagination -well done IST. - N...
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The instructions you have sent appear very comprehensive and clear.
You and Rew ran that workshop at Noosa so well. You kept it interesting, informative and challenging, without over-facing us. Your teamwork was inspirational, enabling the whole workshop to run smoothly. The laughs helped us digest more info - in fact, so much that for the next three days my brain was in safe mode.
Thanks again for giving so much of yourselves to us.
Regards to you both,
Ma...